Returns and Refund Policy

Refunds/Cancellation 

If you decide the art piece you receive is different to what you expected, and you are not happy with it, then contact me within 7 days of receiving the item to arrange a return. To qualify for a return, your item must be in the same condition you received and not have been used, marked or damaged in any way. 

Excludes sale items***

To commence the return process you must contact me at sophielawrenceart@yahoo.com to arrange the process. The artwork must be returned in strong, secure and protective packaging. Once the artwork is returned and checked over, and no damage has been incurred, a refund will be processed. 

You must cover the cost of postage for the return, and this will not be refunded.

Sale Items

Unfortunately, we cannot accept returns on sale items.

Damaged on Delivery

Your item is handled with great care. In the unlikely event that it is damaged on receipt, please photograph the packaging BEFORE opening. Please also photograph the damaged artwork. Please CONTACT ME immediately with concerns and images. Notifications must occur within 7 days of delivery. Refunds and Returns will not be considered after 7 days of receipt. 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

Your Legal Rights

If you believe that a law in your geographic area entitles you to a refund outside of what is permitted by this policy, please contact us at sophielawwreccnarts@yahoo.com.  We will verify our legal obligations, and if required, we will provide you with a refund.

Need help?

Contact us at Sophielawrencearts@yahoo.com for questions related to refunds and returns.